Lynda – Quality Standards in Customer Service

Length 1h 4m With Project Files MP4

“Customer service” can mean many different things, but there are unifying principles across all customer-facing operations. Whether yours is a contact center, face-to-face retail, social media group handling service issues, or other type of organization, this course provides the practical know-how, real-life examples, and the direction you need to get the most out of your quality initiatives. Watch and learn how to establish quality standards in customer service, and improve loyalty, revenue, customer satisfaction, and employee engagement. Brad Cleveland divides the lessons into three chapters, covering quality and customer service definitions, quality standards for individuals, and quality standards for the overall organization. Along the way, he shows how to implement a process, measure progress, and effectively coach employees.

Rapidgator

http://rg.to/file/9f0d859565be38cc6abcdf3029f300ce/LcQualityStndCustrSrvc.part1.rar.html
http://rg.to/file/79a8aba43a5cb2c32da1771ed06c500d/LcQualityStndCustrSrvc.part2.rar.html
http://rg.to/file/edf087bbf08202666f991d3b5dded2ab/LcQualityStndCustrSrvc.part3.rar.html
http://rg.to/file/76870ea4960a7e9df9ccf8c2269dc937/LcQualityStndCustrSrvc.part4.rar.html

Nitroflare

http://nitroflare.com/view/C428C058F020FAF/LcQualityStndCustrSrvc.part4.rar
http://nitroflare.com/view/2C85AB2D52458F7/LcQualityStndCustrSrvc.part3.rar
http://nitroflare.com/view/C72ABE3C7DABBDE/LcQualityStndCustrSrvc.part1.rar
http://nitroflare.com/view/8B55E2111E34D03/LcQualityStndCustrSrvc.part2.rar

Uploaded

http://ul.to/9hmn8515
http://ul.to/3fz4cbbf
http://ul.to/hcv675m5
http://ul.to/ml52um1k

Leave a Reply

Your email address will not be published. Required fields are marked *